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| FAQ/SUPPORT
- Digital Camera SOFTWARE WINDOWS  HARDWARE |
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| Will
this camera work with my existing imaging (scanners/other cameras)
devices? If you are unable to use the SPYPEN, AXYS, CLEO, XION with your existing camera, scanner, TV/video card properly, uninstall or deactivate these devices, and then reinstall the SPYPEN first. We recommend that our camera be installed first to avoid any driver conflicts. For troubleshooting steps, refer to the following instructions according to operating system. Deinstall the Spypen_dual_mode_camera
Driver Follow these steps to refer to the
Device Manager for Windows 98 and Windows ME: |
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| Why
am I receiving the error �No images to download�? This could happen for a couple of reasons.Follow these steps the to troubleshoot the problem: Make sure that pictures have been taken on the SPYPEN. Verify that the camera is properly connected to the supplied USB cord in accordance with the installation guide. Try downloading your images through the Imaging program. Follow these steps: Go to your start button Select Programs Choose Accessories Then Imaging Go to file Select Scanner Choose the Spypen_dual_mode _camera Click OK Go back to file Then scan new (If you�re not able to download your pictures from this program, continue with troubleshooting.) When the camera is plugged into the USB port, the camera should beep twice. The Spypen should stay on and display the numbers of pictures. If the camera does not beep twice or remain on, go to the Device Manager to verify that your USB Controllers are installed and functioning properly, also check your cable. Follow these steps to check the status of you USB and IRQ steering in Device Manager: Go to your start button Select Settings Then Control Panel Double click System Go to the Device Manager�s tab Note: If your USB is working properly, you will see �Universal Serial Bus Controllers� listed as your last item. Also, in this same section, you can check the status of you IRQ steering. If the IRQ steering is disabled, then the camera will not function. Continue below. Right above the Universal Serial Bus Controller is System Devices Click on the plus sign Double click PCI bus Go to the IRQ steering tab and this is what it should look like, if it�s working properly. Basically the status should read IRQ steering is enabled. If it says disabled contact computer manufacture to enable your IRQ steering. If you have verified that the camera has been properly connected to the computer and the USB ports are enabled and functioning and your camera is still not working try this programm first Hardware Test before contacting SPYPEN technical Support support@plawa.de for further troubleshooting. |
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| How
to use the Hardware Test programms
Download the zip file and extract it to
your Desktop. A folder named CameraTest will be created |
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| HARDWARE |
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| What should I do if my flash bar sometimes does not work? | |
| Assure that you do not plug in the jack completly into the camera plug. Leave 1mm space between the flash bar and the camera body. The problem will be solved with the next production run |